Cancellation Policy
Our goal is to provide quality health care and services to all our patients& clients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers, but our other patients as well. Please be aware of our policy regarding missed appointments.
Appointment Cancellation
When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call the clinic as soon as you know you will not be able to make your appointment.
If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.
How to Cancel Your Appointment
If you need to cancel your appointment, please call us on 01424 319976 between the hours of 10am – 4pm. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
Late Cancellations/No-Shows
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a patient misses an appointment without cancelling. In either case, we will charge the patient a £20 missed appointment fee.
In the event of a true, unavoidable emergency or sickness, we will look to waiver the late cancellation fee. These will be looked at on an individual basis.